Frequently Asked Questions


I’m looking for a particular saint or devotion, do you take custom orders?
Thanks for thinking of us to help! We’re working setting up this feature offering on the site. Stay tuned!

Do you have smaller candles? I remember seeing those in the past.
Not at this time, but small candles are on the list for future releases.

Why is your selection so limited?
As a (very) small, independent shop we are striving to grow. This means time and resources are limited for now, but with your help we can keep on keeping on.

Why soy candles?
Soy wax is a completely clean-burning alternative to paraffin wax commonly found in commercial candles. We use 100% vegetable based wax without additives or blending in additional, less expensive waxes. Even the wicks in our candles are paper-based, so you’re getting a top-notch, clean product that you can feel good about burning in your space.

Do you have a storefront in Houston, TX?
Not at this time, but we can’t say that’s not a dream for the future. 

Can I pick up my order from you if I live in the area to save on shipping?

We work out our home, so in the interest of protecting our privacy and also assuring the safe arrival of your order (we don’t want to leave things outside, in other words), we only ship.

I’m looking for a product that’s on your social feed, but not finding it on your website shop. Where can I get that?

All products that we currently have in stock are available in the online shop. If you don’t see it there, we probably sold out. Sorry to tease you that way! :)

I’m having an event and hosting vendors, how can I get info to you?

We’re always excited to be invited to events. Please email Tricia Dugat at tricia@providential.co with the deets, and thanks for thinking of us!