Shipping & Returns
We currently only ship to the contiguous United States from this website and offer the following option:
$5.00 – Flat Rate Ground Shipping. We typically ship via USPS Priority Mail which is a two or four business day transit time. Please note: we will only ship your candles Monday-Thursday from May through September so they don't sit in a hot warehouse over the weekend. Hot warehouses make our all-natural soy wax very sad and melty.
Please note: Providential Co. packs candles with care and takes measures to protect the quality of the product, however we cannot be liable for heat damage incurred during shipment. If you choose to order during hot times of the year, we will place a seal and band over the top of your candle. Please take care to remove it with the candle in an upright position in case there is any surface melt.
If you have a larger volume order in mind or need your items faster than fast, contact us for arrangements.
Please visit our Etsy storefront if you would like to make a purchase and live outside of the U.S.
Exchanges & Returns
We want you to love your order, but if something is amiss we want to make it right. We will gladly accept exchanges or returns of arrival condition merchandise within 30 days of purchase. Please click here to start an exchange or return. We pack our items with care, but sometimes the shipping process can be rough on them. If damage is incurred during shipping, please contact us for an exchange.