Shipping & Returns
We currently ship within the United States from this website via USPS Priority Mail which is a 1-3 business day transit time. We also offer FedEx Ground and Home Delivery options on checkout. Order processing typically takes 1-2 business days and all customers are notified when their order is received and when it is shipped via email confirmation. Tracking info is also provided with every order. Your shipping cost is calculated in real time from each carrier. We do not set the shipping costs.
Please note: Providential Co. packs candles with care and takes measures to protect the quality of the product, however we cannot be liable for heat damage incurred during shipment. If you choose to order during hot times of the year, we will place a plastic seal over the top of your candle. Please take care to remove it with the candle in an upright position in case there is any surface melt.
If you have a larger volume order in mind or need your items faster than fast, contact us for arrangements.
Please visit our Etsy storefront if you would like to make a purchase and live outside of the U.S.
Exchanges & Returns
We want you to love your order, but if something is amiss we want to make it right. We will gladly accept exchanges or returns of arrival condition merchandise within 30 days of purchase. Please click here to start an exchange or return.